Refund policy

RETURNS

To request a return, please email info@rehonave.com within 14 calendar days of receiving your order, including your order number and the item you wish to return. We will provide return instructions and the return address.

Return Conditions

Items must be unworn apart from trying on, unwashed and unaltered, with all original tags attached. They must be free from stains, odours and damage.

Please send approved returns within seven calendar days of receiving our instructions, using a tracked service, and retain your proof of shipment. Customers are responsible for return shipping costs for changes of mind or size.

Pre-order items follow the same return conditions. The return window begins when each item is delivered.

Refunds & Exchanges

Eligible returns will be refunded to the original payment method within five business days of receipt and inspection. Your payment provider may require additional time to display the refund.

Refunds include the returned item’s purchase price and applicable sales taxes. We do not charge restocking fees or deduct the cost of complimentary outbound shipping.

For a different size or colour, please request a return and place a new order, subject to availability.

Incorrect or Defective Items

If an item arrives damaged, is incorrect or develops a defect, please contact info@rehonave.com so we can assess the issue and arrange an appropriate resolution. Where a return is required for an incorrect or defective item, we will cover the return shipping cost.

The change-of-mind return window and condition requirements do not limit your rights concerning defective or incorrectly supplied goods, or any other rights under applicable consumer protection laws.