Shipping policy

SHIPPING & DELIVERY

We offer complimentary standard tracked shipping to Canada and the United States. All orders are dispatched from Montréal.

Processing & Delivery

In-stock items are dispatched within 2–3 business days after an order is placed. Business days are Monday to Friday, excluding public holidays.

Orders ship with Canada Post. Tracking information is sent by email when each shipment is dispatched.

Delivery estimates are provided at checkout. Carrier transit time is additional to our processing time, and estimates may vary due to carrier or customs delays.

United States Orders

Applicable duties and import taxes are calculated and collected at checkout. These charges are prepaid for shipment, so you will not be asked to pay them again upon delivery.

If you receive an unexpected request for import charges, please contact info@rehonave.com so we can assist you.

Pre-orders

Pre-order items ship according to the estimated dispatch window stated on the product page.

Orders containing both in-stock and pre-order items ship separately, at no additional standard shipping charge. In-stock items are dispatched within our usual 2–3-business-day window. Separate tracking information is provided for each shipment.

Delays & Delivery Assistance

If we cannot dispatch your order within the stated timeframe, we will contact you with an updated estimate and the option to cancel the unshipped items for a refund.

If your shipment is delayed, arrives damaged or is marked as delivered but cannot be located, please contact info@rehonave.com with your order number. We will investigate with the carrier and help resolve the issue.

Nothing in this policy limits your rights under applicable consumer protection laws.